Posted By: Anonymous
Anybody on here dealt with still haus kitchens? - 08/04/2014 20:04
To cut a long story short I've been trying to get a kitchen on a budget.
As much as I would love to spend 10k its not financially viable at the moment but maybe in a few years.
The reason I ask is warning signs so far have rang alarm bells.
They advertise heavily on social media sites and on the Internet.
However google the feedback and mixed reviews.
A rep came round with no business card and no forwarding number.
The quote was good and he was very professional.
So I went ahead but at this point paid no money.
The invoice had a phone number but no company name which was another thing that stuck out.
A week later I receive an witheld call from a driver saying he's 2 hours away.
I met him at the house and we unloaded everything.
I noticed a few damaged boxes and a dent in an appliance to which he said to contact head office.
Then he asks for cash.
The van was unmarked,no representative markings on his clothing or business card not to mention witheld number.
I refused cash and he said they only except cash or bankers draft.
Again I refused and sent him on his way with the kitchen.
There head office doesn't seem to hold records so trying to explain who I am is difficult which again would cause issues if there's faults with there product.
Also a quick google on companies house makes no sense as there operating various different companies all with shady looking tax payments and creditor complaints.
There excuse for not taking card payments is too much fraud.
How is this when your delivering it to the cardholders address?
To me it sounds like they don't use cards as card companies are refusing to pay them due to complaints from there customers,and trying to get your money off them with an active dispute is near impossible.
I would want the backing of my card company on such a big amount in case of problems.
Taking a bankers draft is one of the most risky forms of payment these days whereas card is safe.
So has anyone used them?
As much as I would love to spend 10k its not financially viable at the moment but maybe in a few years.
The reason I ask is warning signs so far have rang alarm bells.
They advertise heavily on social media sites and on the Internet.
However google the feedback and mixed reviews.
A rep came round with no business card and no forwarding number.
The quote was good and he was very professional.
So I went ahead but at this point paid no money.
The invoice had a phone number but no company name which was another thing that stuck out.
A week later I receive an witheld call from a driver saying he's 2 hours away.
I met him at the house and we unloaded everything.
I noticed a few damaged boxes and a dent in an appliance to which he said to contact head office.
Then he asks for cash.
The van was unmarked,no representative markings on his clothing or business card not to mention witheld number.
I refused cash and he said they only except cash or bankers draft.
Again I refused and sent him on his way with the kitchen.
There head office doesn't seem to hold records so trying to explain who I am is difficult which again would cause issues if there's faults with there product.
Also a quick google on companies house makes no sense as there operating various different companies all with shady looking tax payments and creditor complaints.
There excuse for not taking card payments is too much fraud.
How is this when your delivering it to the cardholders address?
To me it sounds like they don't use cards as card companies are refusing to pay them due to complaints from there customers,and trying to get your money off them with an active dispute is near impossible.
I would want the backing of my card company on such a big amount in case of problems.
Taking a bankers draft is one of the most risky forms of payment these days whereas card is safe.
So has anyone used them?