Well, im very nearly in the 9th week of my insurance claim, not intitled to a courtesy car as the car is not been repaired and im not happy.

Total time they've been waiting on me, 3 days.

Whats normal for making a claim?
these guys are a bunch of jokers that dont seem to speak to each other and insist their names are famous film stars.

It may well be too late to involve them, but maybe you could try an accident management company as suggested by circolo in this thread:

http://www.fiatcoupeclub.org/forum/ubbthreads.php?ubb=showflat&Number=564060&fpart=1

I think i'll be too late for this, will investigate.

Unfortunatly i was to blame for this one, so i guess less likely id get that kind of help.

For me, c.4 weeks to payout IIRC with no third party insurer to involve as the biker wasn't insured!

my first claim took 10months to settle, i wansnt to blame for this one.
I have another currently on going 7months on, this one i want even driving it, my ex decided she would have a battle with a focus on wrote off the car!
hence now i have a Coop

12 months for a non fault, only got the car back from the bodyshop a few weeks ago...

Im with admiral, the damage done to my boot took 3 months from start to finish, bodyshop were to blame for a 4 week delay.

It was a non fault and i got my excess back 1.5 months after paying it.

So, looks like it could be alot worse for me then!