Posted By: Nigel
A cautionary tale.... - 14/10/2021 13:46
I'm gradually selling my stash of Coupe spares. One of the more valuable items to sell was an unused Plus camcover - it was immaculate and was destined for my own Coupe until I sold it.
I packed it extremely well, with copious amounts of bubble-wrap and air-pocket packing. I went to the post office and (as usual) they asked what was in the parcel - I told them it was a car part. I asked about compensation and was told I was covered up to £200 as standard.
The next bit is obvious - it arrived at the buyer with the box battered and holed and sadly, the camcover was broken.
I claimed from Parcel Farce, only to be told they don't provide ANY compensation for vehicle parts. They blamed their "mechanical sorting machinery", which is either a complete cop out, or it's the in-house description for the sub-species twonk in the despatch department who loads the trucks by throwing / kicking the items on board.
So - if you're posting ANY car parts that are even remotely valuable, steer well clear of Parcel Force.
FWIW, this story has also gone to BBC watchdog - I'm properly annoyed and anyone that's been on this forum for long enough to remember the 20VT exhaust manifold story will know what I can be like when I get wound up.....
I packed it extremely well, with copious amounts of bubble-wrap and air-pocket packing. I went to the post office and (as usual) they asked what was in the parcel - I told them it was a car part. I asked about compensation and was told I was covered up to £200 as standard.
The next bit is obvious - it arrived at the buyer with the box battered and holed and sadly, the camcover was broken.
I claimed from Parcel Farce, only to be told they don't provide ANY compensation for vehicle parts. They blamed their "mechanical sorting machinery", which is either a complete cop out, or it's the in-house description for the sub-species twonk in the despatch department who loads the trucks by throwing / kicking the items on board.
So - if you're posting ANY car parts that are even remotely valuable, steer well clear of Parcel Force.
FWIW, this story has also gone to BBC watchdog - I'm properly annoyed and anyone that's been on this forum for long enough to remember the 20VT exhaust manifold story will know what I can be like when I get wound up.....