Posted By: MeanRedSpider
Anybody Know About Banking Rules? - 19/02/2016 17:49
A couple of weeks back, whilst doing some on-line banking, I noticed Lloyds were doing a new car finance system. In idle interest, I clicked through to the loan calculator only to be greeted with the message "You are not eligible for this service" and giving links to the credit reference agencies. Now, I know my Experian score is around 980 ex 999 and marked as "Excellent" so I called the bank who said there was no reason they could see why I shouldn't be eligible even to LOOK at the numbers let alone apply. So I raised a complaint, assuming it was a fault.
Today the bank came back to say that the system was correct. They couldn't tell me why though but suggested I send them my credit report. This I did - showing the "Excellent" rating. They said there must be something in the way I run my accounts (outside the bank) that is causing it. I responded that surely that was part of the "Excellent" rating.
They kept saying that they weren't privy to the information against which the computer said 'No". I countered that surely SOMEONE could look at it else how would they know there wasn't a fault. They kept saying they couldn't do that.
What's the situation with this? Can I make a request under the DPA or some such to get clarity on this? If I can't find out what the problem is, how can I fix it?
Today the bank came back to say that the system was correct. They couldn't tell me why though but suggested I send them my credit report. This I did - showing the "Excellent" rating. They said there must be something in the way I run my accounts (outside the bank) that is causing it. I responded that surely that was part of the "Excellent" rating.
They kept saying that they weren't privy to the information against which the computer said 'No". I countered that surely SOMEONE could look at it else how would they know there wasn't a fault. They kept saying they couldn't do that.
What's the situation with this? Can I make a request under the DPA or some such to get clarity on this? If I can't find out what the problem is, how can I fix it?