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Need Windows 10 help #1644971
08/10/2020 20:22
08/10/2020 20:22
Joined: Jun 2006
Posts: 23,034
North Wales
Theresa Offline OP
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Hi all,

Any answers need to be given in the simplest terms please laugh

My laptop has broken frown It's stuck in a 'preparing automatic repair' loop,

I've googled for answers, downloaded repair discs from Microsoft with ISO files, imaging, etc, whatever they all mean?

Nothing is working, all I've got is a dark blue/black screen. Whatever I do doesn't work and the laptop is still in the 'preparing automatic repair' loop frown

Even though I wouldn't know what I was doing if I got in, I'm not getting any recovery options to even try,can't get into BIOS, Command Prompt, etc.

It's such a nightmare trying to get on here to do forum work,when I have the smallest iPhone lol laugh Also,iPhones aren't great for their ease of use between sites/apps!
I ideally need the laptop working to make life easier, especially when sorting stuff on here.

Any help appreciated, thanks.

Re: Need Windows 10 help [Re: Theresa] #1644986
09/10/2020 10:03
09/10/2020 10:03
Joined: Dec 2005
Posts: 19,966
Aldershot
PeteP Offline
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Aldershot
Assuming that it won't even turn off try taking the battery out to kill it and leave it a while before restarting to see if that breaks the loop.

Other than that I have no idea what to try.


16VT and X1/9 1500
Re: Need Windows 10 help [Re: PeteP] #1645024
09/10/2020 22:56
09/10/2020 22:56
Joined: Jun 2006
Posts: 23,034
North Wales
Theresa Offline OP
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It will turn off, but when switched back on, it goes straight back into the same loop.
I did also take the battery out, but still the same after I put it back in😔

Re: Need Windows 10 help [Re: Theresa] #1645027
09/10/2020 23:37
09/10/2020 23:37
Joined: Dec 2005
Posts: 19,966
Aldershot
PeteP Offline
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No idea then T,. Sorry.


16VT and X1/9 1500
Re: Need Windows 10 help [Re: Theresa] #1645028
09/10/2020 23:45
09/10/2020 23:45
Joined: Mar 2007
Posts: 11,944
Auld Reekie
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Being a Maccer and generally computer-unsavvy anyway all I could think of was google "Windows 10 preparing automatic repair" where I found some answers but you'll already have done that...


BumbleBee under restoration, soon to emerge smile
Re: Need Windows 10 help [Re: Theresa] #1645030
10/10/2020 09:26
10/10/2020 09:26
Joined: Dec 2005
Posts: 7,462
Lightwater, Surrey, UK
DaveG Online content
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Hi T, when you start up, does it goes straight to the automatic repair screen or do you get a chance to login first? If you can get to the login screen (or even if you can't, worth a try) press the Windows key and go to Power options, then press and hold down the Shift key and select Restart. When it restarts you can then try Safe Mode or other Troubleshooting options. Google "win 10 safe mode".

I just walked my son through these steps after his laptop got stuck after an update, restore didn't work but uninstalling the update did. Hopefully your's is something similar. My general philosophy on PCs and phones is to avoid updates if at all possible on the basis that nothing is broken so don't try fixing it...


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Need Windows 10 help [Re: Theresa] #1645031
10/10/2020 09:53
10/10/2020 09:53
Joined: Mar 2007
Posts: 11,944
Auld Reekie
Edinburgh Offline
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What you're experiencing T seems to be quite common.....


BumbleBee under restoration, soon to emerge smile
Re: Need Windows 10 help [Re: Theresa] #1645040
10/10/2020 12:49
10/10/2020 12:49
Joined: Sep 2008
Posts: 4,605
J
JKD Offline
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JKD  Offline
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J

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When you restart it, have you tried repeatedly pressing F11?

Re: Need Windows 10 help [Re: JKD] #1645066
11/10/2020 18:48
11/10/2020 18:48
Joined: Jun 2006
Posts: 23,034
North Wales
Theresa Offline OP
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I've tried repeatedly pressing everything, especially all the F keys. I've made a repair disc, but don't know if it works as I can't see the screen as it won't get out of 'preparing automatic repair' mode. AARRGGHHH frown

The screen is just a very dark blue/black, no keys are working frown

I didn't do any updates, all I did was switch it off as it was running really slow and not responding. When I switched it back on, it started this stupid loop ffs frown

Re: Need Windows 10 help [Re: Theresa] #1645070
11/10/2020 21:52
11/10/2020 21:52
Joined: Mar 2008
Posts: 4,616
highlands
jimboy Online happy
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highlands
My laptop did very much what your describing T. Obviously of no help at all, but I’m now on an I pad. I tried repair mode, left on over night, my son-in-law is quite good at this sort of thing but basically it’s toast.. cry


I'm an old git & happy with it,most of the time
Re: Need Windows 10 help [Re: Theresa] #1645072
11/10/2020 23:28
11/10/2020 23:28
Joined: Dec 2005
Posts: 3,871
Pothole City
GrahamL Offline
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Google the model number of the laptop and you should find info on how to enter the BIOS during POST, before it boots from the internal drive and enters the repair loop.

If you can then enter the BIOS you'd need to change the boot device to the internal optical drive if there is one , or USB stick or external USB optical drive or whatever, then boot a Windows install from there and re-install Windows.

If you still can't enter the BIOS with the proper method then unplug all external devices (USB, network or anything else that's plugged in) and try again, if still no luck then either the keyboard or machine in general is faulty and will need repaired/replaced.

Re: Need Windows 10 help [Re: Theresa] #1645171
13/10/2020 21:35
13/10/2020 21:35
Joined: Jun 2006
Posts: 23,034
North Wales
Theresa Offline OP
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I'll try that Graham, thanks. Not looking too hopeful though frown

Why do they do these things? It was fine one minute, started running slow, switched off and then then this on restart frown

Re: Need Windows 10 help [Re: Theresa] #1645176
14/10/2020 10:36
14/10/2020 10:36
Joined: Sep 2008
Posts: 4,605
J
JKD Offline
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JKD  Offline
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J

Joined: Sep 2008
Posts: 4,605
Originally Posted by Theresa
Why do they do these things? It was fine one minute, started running slow, switched off and then then this on restart frown


Planned obsolescence.

Re: Need Windows 10 help [Re: Theresa] #1645227
15/10/2020 20:14
15/10/2020 20:14
Joined: Dec 2005
Posts: 32,506
Berlin
barnacle Online happy
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Berlin
Idiots in the OS design trying to make every possible combination of parts work with each other while simultaneously trying both to fix the bugs they left in last time and still applying lots of exciting new 'features' of no use to anyone with half a brain...

Cynical? Moi?


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Don't get no respect! [b]Coupe Fiat 1994-2000 - an owner's guide[/b] <-- clicky!
Re: Need Windows 10 help [Re: Theresa] #1645235
16/10/2020 05:37
16/10/2020 05:37
Joined: Feb 2017
Posts: 143
Tasmania
G
Grigio Offline
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Tasmania
Originally Posted by Theresa
The screen is just a very dark blue/black, no keys are working frown

I didn't do any updates, all I did was switch it off as it was running really slow and not responding. When I switched it back on, it started this stupid loop ffs frown


My work laptop did this last night, I upgraded it to windows 10 a few weeks ago. Very slow, eventually locked up, had to do a hard shutdown to kill it. Booting up it ends up in a windows repair screen and goes nowhere. Pulled the battery out, played with the bios, every trick I could think of, eventually left it and had a bath. It was at the login screen when I came back and has been functioning fine since. The cortana crap has been coming up every time I move the cursor out of the side bar, but that's another issue.


2000 grigio moon 20VT Plus.

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