3 registered members (carmine, Edinburgh, 1 invisible),
162
guests, and 4
spiders. |
Key:
Admin,
Global Mod,
Mod
|
|
Forums69
Topics113,576
Posts1,340,887
Members1,797
|
Most Online731 Jan 14th, 2020
|
|
|
Re: Utility Company Rant
[Re: MeanRedSpider]
#1611548
14/11/2017 22:02
14/11/2017 22:02
|
Joined: Jan 2006
Posts: 5,988 Sunny Darlo
Wishy
Forum is my life
|
Forum is my life
Joined: Jan 2006
Posts: 5,988
Sunny Darlo
|
Where do I start, let's see...
British Gas version Meter power Invent a reading so you don't fall foul of Ofgem's guidelines of actual readings per year Send bill, but add 10,000 to the reading bumping it up by £700 Take payment? Accuse customer of tampering with the meter and refuse offers to come and actually read it
EON version Meter power but forget that this is a final reading and the customer no longer lives at that address. Send bill and court threats repeatedly after twice promising over the phone that they had realised their mistake. Attempt to Take payment via debt company
You have my sympathy, there's probably a massive rant on here somewhere regarding the British Gas one as it took ages for them to see sense.
Up yours Photobucket.
|
|
|
Re: Utility Company Rant
[Re: MeanRedSpider]
#1611562
15/11/2017 12:31
15/11/2017 12:31
|
Joined: Apr 2015
Posts: 575 Ayrshire
ScouseCoupe
Enjoying the ride
|
Enjoying the ride
Joined: Apr 2015
Posts: 575
Ayrshire
|
With Scottish Power, just my first conversation with them decided me to switch (to Ovo who seem competent so far) and the subsequent events have just validated that decision.
SSE are another provider who has been utterly crap. It does make me wonder what the regulator actually does In SW Scotland its Flow Energy or First Utility for total satisfaction and best pricing, SSE / SP / BG are totally avoided, as its seems Flow Energy proving to be the leader in Ayrshire and Dunfries / Galloway anyway.
1999 Rosso Corsa 20VT ( Restored ) 2000 Rosso Alfa 916 Spider 2.0 T.S Lusso ( Under Restoration)
|
|
|
Re: Utility Company Rant
[Re: MeanRedSpider]
#1611595
15/11/2017 20:28
15/11/2017 20:28
|
GrahamL
Unregistered
|
GrahamL
Unregistered
|
NPower are the worst I've dealt with. I'd been with them for a while, quarterly bills were always similar and based on actual meter readings and then they sent an estimated bill (based on their own estimated readings) that was about 1/3 the cost of any of the previous ones. A few days later, before I'd even dealt with it, I got a letter from them saying that my current bill is so low they've concluded that I've tampered with the meter and so they're switching me to a "pay monthly in advance" service and threats of coming to inspect the meter + legal action. Just how bad do their systems have to be to make an estimate that has no resemblance to any previous bill and then send a warning letter without looking into the circumstances of the bill? Eventually got it sorted out, with no apology of course, then left them for SSE. About 5 years later NPower were apparently judged by the regulator to have been misleading customers on pricing for years, as I got a cheque for about £80 as part of the agreed settlement.
|
|
|
Re: Utility Company Rant
[Re: Jim_Clennell]
#1611598
15/11/2017 21:17
15/11/2017 21:17
|
Joined: Mar 2006
Posts: 8,852 Cambridge & Cotswolds
MeanRedSpider
OP
Je suis un Coupé
|
OP
Je suis un Coupé
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
|
. I seem to remember Cambridge Water standing out as a beacon of excellence. Yes - I was very impressed with them when we needed their isolation tap replacing. Wessex water have been OK too.
|
|
|
Re: Utility Company Rant
[Re: MeanRedSpider]
#1611681
16/11/2017 20:15
16/11/2017 20:15
|
Joined: Dec 2005
Posts: 1,466 Kent
Submariner
My job on the forum
|
My job on the forum
Joined: Dec 2005
Posts: 1,466
Kent
|
Vote with your wallet and leave when you can. I change my supplier every year and have found the smaller one's are competitive on price and have better Customer Service's...NPower were basically criminals. The energy ombudsman is fantastic and dealt with my issue enabling a refund of hundreds of pounds of incorrectly billed usage. The Government needs to legislate and give OFGEM some bollocks to hammer the fraudulent practices of the big suppliers, with their price fixing cartel like behaviour and the way they bully and treat their customers. Have you tried calling an NPower call centre?
Last edited by Submariner; 16/11/2017 20:21.
|
|
|
|