Fiat Coupe Forum Fiat Coupe Forum
- Founded by Kayjey & James Northam - Funded by the Club for the benefit of all owners -
mixed RSS feedall RSS feeds
(this will scroll you to the RSS box)
Fiat Coupe Club UK
join the club
Fiat Coupe Forum
 
» Announced
    Old Forum BACK!
    Forum RSS feed!
    Images - finally!


» Related sites
    www.fiatcoupeclub.org
    www.fiatcoupe.net


» External data
    chatroom
    owners
 
Who's Online
1 registered (Possum), 55 Guests and 6 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
2,607 Registered Members
65 Forums
108,872 Topics
1,295,489 Posts

Most users ever online: 546 @ 30/08/2007 19:16
Top Posters
stan 32079
barnacle 31764
Theresa 22716
bockers 20994
pinin_prestatyn 19865
PeteP 18589
JimO 17908
Nigel 16870
Jim_Clennell 16223
Vickster 15915
RSS Feeds
Club Events
Club Information
Track Events
Rolling Road/RWYB
Social Events
Non-UK Events
Coupé Related Chat
Coupé Spotting
Coupé News/Press
Buying/Selling Advice
Insuring a Coupé
Basic FAQ's
How to Guides
Forum Issues
Technical Problems
General Maintenance
Styling
Tuning
Handling
ICE and Alarm
Coupés for Sale
Coupés Wanted
Parts for Sale
Parts Wanted
Group Buys
Business Forum
Other Vehicles for Sale/Wanted
Other Items for Sale/Wanted
Haggling/Offers
Ebay links
Other Cars
Other Websites
General Chat
Topic Options
#1612560 - 04/12/2017 14:20 Google reviews
ali_hire Offline
Forum is my life

Registered: 03/01/2006
Posts: 5283
Loc: Portsmouth
Does anyone know much about this?

My company has received a scathing and erroneous review from a disgruntled ex-customer.

I won’t bore you with all the details, but she refused to pay an invoice so I threatened her with legal action.

She then paid but left us a pretty damning review (most of which I can prove is false, the rest is her opinion).

Google seem impossible to contact though. All you can do is report it, but nothing happens (we previously reported another review which was made years ago when different people owned the company and it was known by another name).

Does anyone know if there’s anything we can do?
_________________________
Click here to donate to Ickle Pickles

Top
#1612563 - 04/12/2017 15:00 Re: Google reviews [Re: ali_hire]
Freddie Offline
On a journey

Registered: 11/02/2014
Posts: 109
Loc: Hemel Hempstead
I had the same problem about 4 months ago, a lady left a really bad review about our business,

I reported it to google and guess what nothing happened you give them your email address to get back to you and nothing happens, this lady did't even use our business I don't have any record of her.

And potential customers read these review and judge you, fair enough if it was true but its completely false and there is nothing I can do about it.
_________________________
Freddie

Top
#1612574 - 04/12/2017 16:32 Re: Google reviews [Re: Freddie]
ioksotot Offline
Club Member: 29
Enjoying the ride

Registered: 27/06/2008
Posts: 647
Loc: Kingston-upon-Hull
There are some guidelines here: https://whitespark.ca/blog/remove-fake-google-reviews/

Looks like the only way of really combating this if Google dosen't want to know is to reply to the review and put your point forward rolleyes

Top
#1612577 - 04/12/2017 17:19 Re: Google reviews [Re: ali_hire]
Nigel Offline
Club member 123
Forum veteran

Registered: 16/12/2005
Posts: 16870
Loc: Staffordshire
Have a look at the reviews on Google for Motormech - we once had a customer with a dog-rough Punto with a list of problems as long as your arm - after we gave him a quote to fix it, he accused us of trying to rip him off.

I think my reply more than straightens the record

You should fight malicious reviews with pure fact and no supposition - if the reviewer was never a customer, just say so. If the customer refused to pay, you need to post enough to make potential new customers think that the customer's refusal to pay was completely unreasonable

This is one of the problems with online reviews - one poor review (deserved or not) can have a greater effect than 100 good reviews (although I think the public is more than capable of spotting a trend)
_________________________


Top
#1612617 - 04/12/2017 23:40 Re: Google reviews [Re: ali_hire]
Freddie Offline
On a journey

Registered: 11/02/2014
Posts: 109
Loc: Hemel Hempstead
Wow....that's really helpful guys,thanks for your input
_________________________
Freddie

Top
#1612626 - 05/12/2017 09:26 Re: Google reviews [Re: ali_hire]
ali_hire Offline
Forum is my life

Registered: 03/01/2006
Posts: 5283
Loc: Portsmouth
Thanks all, very helpful.

Nigel, I read your response, very good. How did you respond as the owner of the business though? I can’t seem to see any option other than to click “Helpful” or flag it as inappropriate.
_________________________
Click here to donate to Ickle Pickles

Top
#1612638 - 05/12/2017 13:03 Re: Google reviews [Re: ali_hire]
Nigel Offline
Club member 123
Forum veteran

Registered: 16/12/2005
Posts: 16870
Loc: Staffordshire
Originally Posted By ali_hire
How did you respond as the owner of the business though?


Paul is a superb mechanic, but his IT skills are (ahem) a little lacking....

I set up the Motormech presence on Google, so technically, I'm the "owner"
_________________________


Top
#1612649 - 05/12/2017 17:42 Re: Google reviews [Re: Nigel]
cyborg7 Offline
Club member 1400
Enjoying the ride

Registered: 05/12/2008
Posts: 791
Loc: Kent
Originally Posted By Nigel
we once had a customer with a dog-rough Punto
If you look at his other reviews he's also reviewed the garage that presumably was the one that sold him the Punto. Seems like you got very unfairly caught up for no other reason than he was pissed off and probably at the time wasn't prepared to accept he'd been sold a pup.
_________________________



Top
#1612654 - 05/12/2017 21:01 Re: Google reviews [Re: Nigel]
ali_hire Offline
Forum is my life

Registered: 03/01/2006
Posts: 5283
Loc: Portsmouth
Originally Posted By Nigel
Originally Posted By ali_hire
How did you respond as the owner of the business though?


Paul is a superb mechanic, but his IT skills are (ahem) a little lacking....

I set up the Motormech presence on Google, so technically, I'm the "owner"


Sorry, I wasn’t clear. I assumed you owned Motormech, but as a Director of my business, I don’t appear to have the option to respond to this review.

I don’t recall ever setting up our Google presence and neither does the other Director, it’s always just been there.

Google seem impossible to contact too.
_________________________
Click here to donate to Ickle Pickles

Top