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Amazon Market Place rant #1613431
21/12/2017 16:12
21/12/2017 16:12
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Be wary when buying anything from a Market Place seller on Amazon, any guarantee or warranty they offer is potentially worthless.

I bought a replacement laptop HDD, a 500 Gb HGST one , after 2 failed Seagates in the same laptop, hoping that HGST might be slightly more reliable, and I was swayed by the 3 year warranty being advertised.

Having failed after less than 1 year, I contacted the seller only to find my email ignored, and it looks like they have gone out of business. Amazon offer an "A-to-z" guarantee but that only applies for the first 90 days and only covers you if goods fail to arrive, are incorrect or don't work. My credit card company aren't interested either, since the item was working when it arrived. Any warranty claim through HGST is likely to fail since the seller did not appear to be an authorised seller.

It was only £35 that's gone down the drain, along with stuff on the disk that hadn't been backed up, but it's more the principle, you're no better off than buying on eBay, despite the reassuring Amazon name appearing to be behind the seller. grr


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1613433
21/12/2017 16:17
21/12/2017 16:17

G
GrahamL
Unregistered
GrahamL
Unregistered
G



You can still check for warranty by the serial number and return it direct if it's covered:

https://www2.hgst.com/portal/site/en/support/warranty/

I've had Seagate drives that I bought used from ebay replaced under the 5 year warranty by dealing with the manufacturer direct.

Re: Amazon Market Place rant [Re: DaveG] #1613434
21/12/2017 16:29
21/12/2017 16:29
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Thanks, but that comes back with "invalid serial", most likely because the date on the HDD label is 26May13 even though I bought it in November 2016 (didn't notice it was "old stock" until it failed, didn't think I would even need to check on a "brand new" HDD).

And anyway I've cracked it open to see if the heads were stuck (they weren't) so I'm about to get a big hammer out and smash it to pieces, along with the other two, and the 2 x 3Tb NAS drives that crashed spectacularly, if I can find them.


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1613435
21/12/2017 17:46
21/12/2017 17:46
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Well that was great fun click to enlarge


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1613438
21/12/2017 18:07
21/12/2017 18:07
Joined: Aug 2007
Posts: 8,057
Southsea
G
Gunzi Offline
Club member 189, Former Club President
Gunzi  Offline
Club member 189, Former Club President
Je suis un Coupé
G

Joined: Aug 2007
Posts: 8,057
Southsea
laugh

Re: Amazon Market Place rant [Re: DaveG] #1613440
21/12/2017 18:25
21/12/2017 18:25
Joined: Nov 2008
Posts: 307
Powys
spyke Offline
Making a profit
spyke  Offline
Making a profit

Joined: Nov 2008
Posts: 307
Powys
On a slightly different subject I had Amazon prime for the first series of the GT cancelled it 02/07 checked my bank account this month 12/17 only to find they have taken a payment, phoned them and they say nothing we can do as we can't recognisge your email address told me to
cancel my bank account. Got to like there (ex)customer service!

Re: Amazon Market Place rant [Re: DaveG] #1613464
22/12/2017 06:51
22/12/2017 06:51
Joined: Dec 2005
Posts: 33,520
Berlin
barnacle Offline
Club Member 18 - ex-Minister without Portfolio
barnacle  Offline
Club Member 18 - ex-Minister without Portfolio
Forum Demigod

Joined: Dec 2005
Posts: 33,520
Berlin
I clicked on something and discovered I was now a member of Amazon Prime - tried immediately to cancel but found I had a month's membership, wanted or not. Since then they've been sticking 'your membership is about to expire' every time I go near Amazon... hopefully it stops before they start charging.


[Linked Image]
Don't get no respect! Coupe Fiat 1994-2000 - an owner's guide <-- clicky!
Re: Amazon Market Place rant [Re: DaveG] #1613494
22/12/2017 15:31
22/12/2017 15:31
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Yes same here, when making a purchase and checking out you get a bewildering choice of "free" postage, some are really truly free and others are free only if you sign up to Prime. Despite selecting the real free service I was still enrolled in Prime. I guess they work on the assumption that people can't be bothered to find out how to cancel. Still, whilst I have it, I might as well get free next day delivery on stuff and binge watch the Grand Tour (actually it is generally awful, I'm not sure I'll make it to the end if the first series let alone start the second...)


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1613496
22/12/2017 15:48
22/12/2017 15:48

G
GrahamL
Unregistered
GrahamL
Unregistered
G



Same happened to me last year. I always make a point of carefully *not* selecting to sign up for prime but was signed up anyway. I had to mail them to get it removed from my account.

As Tom Waits said, "The large print giveth and the small print taketh away". smile

Re: Amazon Market Place rant [Re: DaveG] #1613498
22/12/2017 16:59
22/12/2017 16:59
Joined: Dec 2005
Posts: 17,366
Staffordshire
Nigel Offline
Forum veteran
Nigel  Offline
Forum veteran

Joined: Dec 2005
Posts: 17,366
Staffordshire
Originally Posted By DaveG
(actually it is generally awful, I'm not sure I'll make it to the end if the first series let alone start the second...)


I signed up for a Prime trial a few days ago- watched a handful of Grand Tour episodes (2 from each series) and I’d have to say that Series 2 is a huge improvement over Series 1

The bloody American race driver is annoying me already - thankfully replaced by someone altogether more photogenic....


[Linked Image]
Re: Amazon Market Place rant [Re: Nigel] #1613545
23/12/2017 22:06
23/12/2017 22:06
Joined: Dec 2006
Posts: 3,927
The Faringdon Folly
O
oxfordSteve Offline
Forum is my job
oxfordSteve  Offline
Forum is my job
O

Joined: Dec 2006
Posts: 3,927
The Faringdon Folly
Originally Posted By Nigel
Originally Posted By DaveG
(actually it is generally awful, I'm not sure I'll make it to the end if the first series let alone start the second...)


I signed up for a Prime trial a few days ago- watched a handful of Grand Tour episodes (2 from each series) and I’d have to say that Series 2 is a huge improvement over Series 1

The bloody American race driver is annoying me already - thankfully replaced by someone altogether more photogenic....


Really? I didn't see any of the first series, but the current one is awful




Re: Amazon Market Place rant [Re: DaveG] #1613606
26/12/2017 08:49
26/12/2017 08:49
Joined: Aug 2006
Posts: 3,700
burning oil in the alfa
whatmoretyres Offline
Forum is my job
whatmoretyres  Offline
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Joined: Aug 2006
Posts: 3,700
burning oil in the alfa
did you notice that the HDD says refurbished at the top of the label? Was it sold as such?


Smart Fitness and GPS seller tongue
Re: Amazon Market Place rant [Re: DaveG] #1613608
26/12/2017 09:06
26/12/2017 09:06
Joined: Mar 2007
Posts: 16,660
Auld Reekie
Edinburgh Offline
Club President, member225
Edinburgh  Offline
Club President, member225
Forum veteran

Joined: Mar 2007
Posts: 16,660
Auld Reekie
Originally Posted By DaveG
Well that was great fun click to enlarge


That's the last time I park next to you Dave


BumbleBee carer smile
Re: Amazon Market Place rant [Re: whatmoretyres] #1613626
27/12/2017 11:48
27/12/2017 11:48
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Originally Posted By whatmoretyres
did you notice that the HDD says refurbished at the top of the label? Was it sold as such?

Yes, the one on the left was sold as refurbed, lasted about as long as the non-refurbed one. The one I was getting particularly annoyed about was the HGST one on the right.


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1613652
28/12/2017 19:09
28/12/2017 19:09
Joined: Jan 2009
Posts: 621
Spain
avtokrator Offline
Enjoying the ride
avtokrator  Offline
Enjoying the ride

Joined: Jan 2009
Posts: 621
Spain
Amazon is turning notorious the way they treat everyone not amazon-addicted. The same politics here in Spain regarding clients and sellers, especially with the prime subscription.

Re: Amazon Market Place rant [Re: DaveG] #1614054
05/01/2018 07:57
05/01/2018 07:57
Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
DaveG Offline OP
Club Treasurer Member 311
DaveG  Offline OP
Club Treasurer Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 8,385
Lightwater, Surrey
Result! An email to the Amazon UK CEO has produced a satisfactory result (an offer of £35 Amazon "vouchers" as a "goodwill gesture, without admission of liability and in full and final settlement").

But the original rant/warning still applies: Amazon Market Place sellers are no better than eBay or Gumtree sellers, or even local (real) market traders - there's likely to be no backup once the 90 days are up, and it pays to check the goods very carefully.

I will have another go with that mallet at what's left of those HDDs in celebration...


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: Amazon Market Place rant [Re: DaveG] #1614056
05/01/2018 08:27
05/01/2018 08:27
Joined: Dec 2005
Posts: 5,895
2011 and 2015 FCCUK F1 Champ.
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bezzer Offline
Forum is my life
bezzer  Offline
Forum is my life
B

Joined: Dec 2005
Posts: 5,895
2011 and 2015 FCCUK F1 Champ.
Well done for persevering!



......My Boy...... (PB #7)

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