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BT automated message, driving me nuts! #1622800
10/07/2018 12:57
10/07/2018 12:57
Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
Countrycruising Offline OP
Club Rep Europe, member 914
Countrycruising  Offline OP
Club Rep Europe, member 914
I AM a Coop

Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
For 3 or 4 weeks now I keep getting automated calls apparently from BT saying my internet will be terminated unless I "press one to speak to an advisor" or "press two to agree to it being turned off".

For a start I don't have any BT accounts any more, secondly the call centre is in India so their ascent is very difficult to understand, and third pressing one or two gets you to the same people who put the phone down as soon as they realise you know it's a scam..... meh!

Has anyone else been receiving these calls?

Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622801
10/07/2018 13:13
10/07/2018 13:13
Joined: Mar 2008
Posts: 4,301
highlands
jimboy Offline
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Forum is my job

Joined: Mar 2008
Posts: 4,301
highlands
I get similar scams. If I'm in the mood I will play with them & tell them all the shite of the day & keep them on the phone as long as I can, but only if I'm feeling really in that frame of mind. I even try different accents especially Indian & try to find out if I'm related to the caller. I call myself Mahatma Coat laugh or AngusMacoatup laugh

Last edited by jimboy; 10/07/2018 13:26.

I'm an old git & happy with it,most of the time
Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622805
10/07/2018 15:04
10/07/2018 15:04
Joined: Aug 2007
Posts: 7,066
Southsea
Gunzi Offline
Club Member 189
Gunzi  Offline
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Southsea
Sign up for the Telephone Preference Service it worked for me smile

Re: BT automated message, driving me nuts! [Re: Gunzi] #1622806
10/07/2018 15:10
10/07/2018 15:10
Joined: Mar 2008
Posts: 4,301
highlands
jimboy Offline
Club member 857
jimboy  Offline
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Forum is my job

Joined: Mar 2008
Posts: 4,301
highlands
Seems I'm already registered. I still get scam calls.


I'm an old git & happy with it,most of the time
Re: BT automated message, driving me nuts! [Re: jimboy] #1622808
10/07/2018 15:14
10/07/2018 15:14
Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
Countrycruising Offline OP
Club Rep Europe, member 914
Countrycruising  Offline OP
Club Rep Europe, member 914
I AM a Coop

Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
Originally Posted By jimboy
I get similar scams. If I'm in the mood I will play with them & tell them all the shite of the day & keep them on the phone as long as I can, but only if I'm feeling really in that frame of mind. I even try different accents especially Indian & try to find out if I'm related to the caller. I call myself Mahatma Coat laugh or AngusMacoatup laugh


I like it Jim, next call I'll string them along for a little while, I'll be Mr McCoupé, or M Mouse laugh

I spoke to XLN my business phone/internet supplier and for £3.50/mth + vat they can bar any calls that are withheld numbers so at this rate I'll have to pay to silence these nuisance calls, more expense as it all adds up.

Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622809
10/07/2018 15:45
10/07/2018 15:45
Joined: Mar 2007
Posts: 10,476
Auld Reekie
Edinburgh Offline
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Edinburgh  Offline
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Joined: Mar 2007
Posts: 10,476
Auld Reekie
Yes, common as muck, feel sorry for the unspecting older folk for example that get mugged this way.

That's pretty stingy from your provider Joe, for example Talktalk* will provide this service FOC. Maybe a little pressure will encourage your provider to extend this option?

Do you have a display of the number who's calling? Google it if possible and then fire it at XLN and tell them they're not protecting their customer.

*Dial 14258 after the last caller to block.....



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Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622818
10/07/2018 19:17
10/07/2018 19:17
Joined: Dec 2008
Posts: 794
Kent
C
cyborg7 Offline
Club member 1400
cyborg7  Offline
Club member 1400
Enjoying the ride
C

Joined: Dec 2008
Posts: 794
Kent
I was killing time in PC World the other week and noticed the landline phone display - must have been about 40 or so display boxes all lining the wall and every single one without exception had the primary tag line on the box '100% call blocking function'.

It make me wonder that if that's the 1st thing they use as their selling point, what's the use of having a landline any more. I can see why people are increasingly moving away from them (if they have the option that is).




Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622823
10/07/2018 19:40
10/07/2018 19:40
Joined: Dec 2005
Posts: 32,076
Hemel in the Hempstead
barnacle Offline
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Hemel in the Hempstead
The TPS doesn't apply to calls originating outside the UK. And of course, the carriers want their terminating fee, so they don't care.



Don't get no respect! Coupe Fiat 1994-2000 - an owner's guide <-- clicky!
Re: BT automated message, driving me nuts! [Re: barnacle] #1622830
11/07/2018 06:43
11/07/2018 06:43
Joined: Dec 2005
Posts: 5,877
2011 and 2015 FCCUK F1 Champ.
B
bezzer Offline
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2011 and 2015 FCCUK F1 Champ.
Originally Posted By barnacle
The TPS doesn't apply to calls originating outside the UK. And of course, the carriers want their terminating fee, so they don't care.


It will soon thumb



......My Boy...... (PB #7)
Re: BT automated message, driving me nuts! [Re: Edinburgh] #1622923
13/07/2018 11:48
13/07/2018 11:48
Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
Countrycruising Offline OP
Club Rep Europe, member 914
Countrycruising  Offline OP
Club Rep Europe, member 914
I AM a Coop

Joined: Sep 2006
Posts: 14,705
FCSS 01684 593187
Originally Posted By Edinburgh


*Dial 14258 after the last caller to block.....



Just had another call so tried dialling 14258, service not available on my line frown

......... but I did have the guy on the phone for over 20 minutes on and off hold as I said I needed to change phones as I couldn't understand him, HA.

Re: BT automated message, driving me nuts! [Re: Countrycruising] #1622926
13/07/2018 13:32
13/07/2018 13:32
Joined: Mar 2007
Posts: 10,476
Auld Reekie
Edinburgh Offline
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Joined: Mar 2007
Posts: 10,476
Auld Reekie
Get his number and after you've dangled him a bit tell him he's now reported and he'll face a fine/keel-hauling?


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So there, Photobucket...

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