Ordered a new worksurface for a kitchen from Worktop Express. Confirmed order and delivery in 7 days. On day of delivery, confirmation message so I pulled out old work surface. Confirmation call 1 hr 20 minutes before for a 4pm delivery. So far so good.
Guys arrived and said “Did someone call you about the missing piece?” (Bespoke cut joints)
“Err, WTF, no!”
To cut a long story short, at 7.30am that morning they’d discover the middle piece of a U-shaped surface was damaged. No one had bothered to call me.
To cut another long story short (involving 5 calls to the company and no return calls), I’m informed that a replacement part will be with me in 10 days. Remember it took only 7 days to get the order made the first time.
Fitting it will involve me taking two more days off and another trip to Cambridge from Wilts. I plan to charge them my costs which will exceed the contract cost. Meantime we have nowhere to fit a hob.
I paid by credit card. I plan to contact them too.
Anything I’ve missed?
I’m furious because they basically let the lads on the van face the music (one of them was great - he should be the manager) and it seems they are making absolutely no effort to prioritise a replacement. In fact, they only booked in remanufacture 36 hour after discovering the damage.