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Honda and my fingers #1627853
12/12/2018 18:46
12/12/2018 18:46
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
M
MeanRedSpider Offline OP
Je suis un Coupé
MeanRedSpider  Offline OP
Je suis un Coupé
M

Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
My “Honda”-branded cordless hedge trimmer (it’s made by EGO) had a go at cutting my fingers off when it started whist I didn’t have my hand near the switch (in fact my hand was clearing an oversized stick from the blades when it started). I ended up at the local minor injuries unit at the hospital. Deep laceration to the ring finger on my right hand. Could have been much worse. It was with some trepidation that I took my glove off to see the damage.

Anyhow, I contacted Honda UK and they couldn’t have been less interested. Took two days to even get an acknowledgement and a week before I got through to someone. They basically said it was my responsibility to take the product to an authorised dealer else they were doing nothing. I spoke to the dealer who said he’d never even seen the product let alone been trained on it. I sent him a video of the product running on well after the switch was released (it should stop immediately). He forwarded it to Honda who said it was too short to tell.

I’m appalled by Honda’s disinterest but, living near Honda’s Swindon factory, I work with some ex-Honda employees who are not shocked. They said Honda UK simply don’t care.

I also let EGO know because their trimmer is exactly the same (except for colour and labels) - they weren’t interested either.

I contacted Citizens Advice who have passed the case to Trading Standards but warned me that they are overloaded and understaffed.

I just hope any scarring doesn’t make immigration in China more difficult because my print might have changed.

Re: Honda and my fingers [Re: MeanRedSpider] #1627854
12/12/2018 18:58
12/12/2018 18:58
Joined: Dec 2005
Posts: 16,603
Corridor of Uncertainty
J
Jim_Clennell Offline
Forum veteran
Jim_Clennell  Offline
Forum veteran
J

Joined: Dec 2005
Posts: 16,603
Corridor of Uncertainty
Bloody hell, Rich! Or bloody fingers, anyway. What an outrageous dereliction of consumer protection.
BBC Watchdog?

Re: Honda and my fingers [Re: MeanRedSpider] #1627857
12/12/2018 19:31
12/12/2018 19:31
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
M
MeanRedSpider Offline OP
Je suis un Coupé
MeanRedSpider  Offline OP
Je suis un Coupé
M

Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
Is “DogWatch”, as my mum calls it, still on?

I’d never go near a Honda car on the basis of this experience. I contacted CEO Honda UK and got exactly the same disinterested response.

I sit on the safety committee of my crowd and the contrast could not be more stark.

Re: Honda and my fingers [Re: MeanRedSpider] #1627882
13/12/2018 15:50
13/12/2018 15:50
Joined: Sep 2007
Posts: 975
Behind Enemy Lines
Master_Mariner Offline
Club member 583
Master_Mariner  Offline
Club member 583
Enjoying the ride

Joined: Sep 2007
Posts: 975
Behind Enemy Lines
Close call!

Glad you got off with everything still connected.

Best of a bad situation!

Regards

MM

Re: Honda and my fingers [Re: MeanRedSpider] #1627917
14/12/2018 10:34
14/12/2018 10:34
Joined: Dec 2005
Posts: 21,070
Chertsey in the Thames
bockers Offline
Hon Club Member 007
bockers  Offline
Hon Club Member 007
Forum Fossil

Joined: Dec 2005
Posts: 21,070
Chertsey in the Thames
MRS, have you considered tweeting them and copying in a few H&S twitter accounts. They don't like things like this in the Social Media domain so this cheap trick approach can sometime illicit a better response. It worked for me with Microsoft!

Last edited by bockers; 14/12/2018 10:35.
Re: Honda and my fingers [Re: MeanRedSpider] #1627947
15/12/2018 09:47
15/12/2018 09:47
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
M
MeanRedSpider Offline OP
Je suis un Coupé
MeanRedSpider  Offline OP
Je suis un Coupé
M

Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
I tweeted them - what H&S accounts would you recommended? HSE?

Re: Honda and my fingers [Re: MeanRedSpider] #1629246
04/02/2019 18:19
04/02/2019 18:19
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
M
MeanRedSpider Offline OP
Je suis un Coupé
MeanRedSpider  Offline OP
Je suis un Coupé
M

Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
Finally got a letter from a Honda today “without prejudice” saying they couldn’t recreate the issue and offering a “replacement product” with a form to sign for acceptance.

Re: Honda and my fingers [Re: MeanRedSpider] #1629247
04/02/2019 18:26
04/02/2019 18:26
Joined: Dec 2005
Posts: 16,603
Corridor of Uncertainty
J
Jim_Clennell Offline
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Jim_Clennell  Offline
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J

Joined: Dec 2005
Posts: 16,603
Corridor of Uncertainty
Originally Posted By MeanRedSpider
Finally got a letter from a Honda today “without prejudice” saying they couldn’t recreate the issue and offering a “replacement product” with a form to sign for acceptance.


Basically "Sorry, not sorry."

Will you be getting the replacement product? Or have your fingers had enough?!

The power of dreams...

Re: Honda and my fingers [Re: Jim_Clennell] #1629248
04/02/2019 18:57
04/02/2019 18:57
Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
M
MeanRedSpider Offline OP
Je suis un Coupé
MeanRedSpider  Offline OP
Je suis un Coupé
M

Joined: Mar 2006
Posts: 8,852
Cambridge & Cotswolds
Originally Posted By Jim_Clennell


Basically "Sorry, not sorry."

Will you be getting the replacement product? Or have your fingers had enough?!

The power of dreams...


Yup - exactly.

No - I think I’ll ask for the product back on the basis that I’ll have my own testing done (I have about 300 test engineers reporting to me and access to quite a few product liability lawyers). I think that will be more unnerving for them. After all, I have no confidence that a replacement product will be any safer...

In the meantime, I’ve asked them to confirm my view of the situation - in particular, that they’ve ignored my video and that they haven’t even asked me under what circumstances the fault occurred.

They are rank amateurs. As this forms part of my day job (and has done for most of the last 15 years) I’m qualified to say how poor they have been. And they have been very poor.


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