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SSE phone and broadband
#1578705
28/06/2016 18:49
28/06/2016 18:49
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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Thought I would give them a try so have set things in motion.
Superfast (up to 38mbps - we get about 18max) fibre broadband, line rental and unlimited phone calls. 18 month contract for £21 a month.
BT were wanting me to renew at about £37 a month for similar broadband, line rental and weekend calls only. 12 month contract, old one is expiring next month.
Looks to be a no-brainer, but would be pleased to hear any experiences of their broadband service.
Thanks
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1579386
07/07/2016 11:56
07/07/2016 11:56
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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BT, King of sharp practice. My 12 month contract with them expires an 27th July and has been paid for until then. Despite that, BT emailed me that as SSE were taking over on 21st July, I was considered to be ending my contract early so would have to pay them more. As you've got equipment from BT, you'll need to pay: • £65.00 for broadband equipment charges and Charges for ending your contract early As you're moving before the end of your contract, you'll need to pay a charge for each month left of your minimum term. We expect this to be £2.96 by the time you move. So the obvious thing to do was to put the change over date back to the 27th and cancel their DD. This has now been done. Why the hell can't they use their brains and see that all it achieves is to piss off a customer who will then spread the word.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1579409
07/07/2016 14:58
07/07/2016 14:58
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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Yes, my modem from SSE arrived this morning and the welcome pack yesterday.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1579486
07/07/2016 22:45
07/07/2016 22:45
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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I got a text from BT today saying I would have to pay them £67.96 for leaving BT.
This despite a phone conversation yesterday.
Corporate idiots.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1580128
15/07/2016 13:24
15/07/2016 13:24
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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I'm still battling with the BT idiots, who are still trying to charge me extra for not renewing my 12 month contract, even though it has all been paid for. DD was cancelled by me last week to stop them having any more of my money. Bollocks phone call from them on Wednesday threatening all sorts of dire happenings, followed up by an email yesterday from Thanks for choosing BT. Libby Barr Managing Director, Customer Care informing me that THEY had cancelled my DD, but I could still reinstate it. A "BT can whistle through their collective foreskins" email has been sent in reply.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1580546
21/07/2016 12:58
21/07/2016 12:58
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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Guess what.
SSE went ahead and did the switch today, 21st July, leaving me open to BT enforcing their penalty charge.
I have told SSE that they can pay as it was their mistake.
However, broadband download speed is about 40% faster than it was from BT using the same lines and for much less money.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1580566
21/07/2016 16:33
21/07/2016 16:33
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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OP
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I had brain failure a year ago when I went back to BT after having left them years before when they stopped having a monopoly. The deal they were offering at the time seemed reasonable.
Never again, they could not even offer a decent deal to keep me as a customer.
I currently have Extra Energy being dragged through the Energy Ombudsman Service, perhaps BT should be going through the telecoms equivalent next.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: MeanRedSpider]
#1581147
28/07/2016 18:18
28/07/2016 18:18
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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Email Libby Barr direct (something like Libby.barr@bt.com). The ONLY way to get anything done at BT is to escalate. Thanks Richard, that email address certainly exists, I've just used it. They emailed me twice today, once to tell me my final bill was ready, the other to let me know about my "service upgrade... we're giving you something special" I assume it was the opportunity for a right royal shafting. Let's see if she responds.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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Re: SSE phone and broadband
[Re: PeteP]
#1581296
30/07/2016 11:59
30/07/2016 11:59
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Joined: Dec 2005
Posts: 21,522 Aldershot
PeteP
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OP
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Thanks Richard,
I got an email almost immediately from BT's Fiona Ward who works for their Executive Level Complaints; BT Consumer, saying they would be in contact with me no later than Monday.
I just had a phone call from them to discuss the matter. They ended up by agreeing that I should not have to pay these charges and that they would cancel them.
I have now received an email confirming that my account has been credited with the disputed amount.
Result.
16VT and X1/9 1500
We must all do our part for the planet. I unplugged a row of electric cars that nobody was using.
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