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Fiat Stilo - Dealer Problem #1327763
22/03/2012 22:55
22/03/2012 22:55
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Peterborough, UK
Evening all,

My Dad is the proud owner of a '56 reg Stilo Multiwagon JTD and took it for service & mot in late Jan at his local Fiat dealer. While there they spotted a cracked headlamp so rang Dad for him to ok them to replace it, which he did. The new headlamp turned up the next day but was allegedly a lhd one by mistake so they ordered another...it ultimately took 6 days to sort although Dad wasn't too concerned as he had a courtesy car. He picked up his Stilo and thought thought all was well until he cleaned and polished it earlier this week (he doesn't do it very often!) and noticed that all previous chips, scuffs and scratches that used to be on both front doors were gone and the paint looked rather `fresh`...I had a look yesterday and indeed there's evidence of sanding marks and overspray around both doors so rather strangely it seems that both doors have been painted while at the dealer. Perhaps it was this that took 6 days to do, not the headlamp.

They've done a good job and ultimately Dad's ended up with better condition doors than he had before but he's mighty annoyed that they chose not to tell him and appear to have concocted the headlamp story to buy themselves time to do the paintwork. Does anyone know where Dad stands from a legal or general rights point of view before he pops back in there on Monday to 'discuss' it with them?


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1327770
22/03/2012 23:12
22/03/2012 23:12
Joined: Dec 2008
Posts: 826
Kent
C
cyborg7 Offline
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Joined: Dec 2008
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Kent
Not very honest of them, but it comes down to whether he has suffered any 'damage' ie loss in the legal sense. Given he had courtesy car probably not, but might be you can wangle a freebie.

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1327782
22/03/2012 23:58
22/03/2012 23:58

M
Mityrare
Unregistered
Mityrare
Unregistered
M



pics of said car please


p

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1327805
23/03/2012 02:39
23/03/2012 02:39
Joined: Jun 2006
Posts: 23,329
North Wales
Theresa Offline
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North Wales
Yes, would be very nice to have a service and come out with a freshly sprayed car, but I'd want to know why!

The Stilo has obviously been damaged whilst in their 'care' and they have a duty to inform you what happened.

It's good that they've sorted it, but should have told you about the problem, why it happened and their solution first.

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1327975
23/03/2012 13:58
23/03/2012 13:58
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Thanks for the comments guys (and gal!), I think I'll suggest to Dad to try and wangle something free from them in lieu of deceiving him, but ultimately he should be satisfied that he's ended up with two resprayed doors for nothing. He's getting a new car this year anyway, most likely a Kia Cee'd estate, so he'll have no reason to return to the Fiat dealer in question anymore.


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1327979
23/03/2012 14:08
23/03/2012 14:08

N
Nobby
Unregistered
Nobby
Unregistered
N



A few points:

- Has he paid for work that was unecessary? Was the headlight really cracked, if not then I'd want that money back please, or show me the old cracked headlight.

- What has happened to the car to get both doors resprayed? Fair enough if there was an accident in the workshop but to damaged both doors seems very odd. I hope its not been involved in a crash outside somewhere.

This is totally unacceptable behavour. Its all well and good that they have repaired the doors, repainted, etc.. but I would want a guarantee for the work too. I don't want big patches of filler, bad prep, etc..

Re: Fiat Stilo - Dealer Problem [Re: ] #1328032
23/03/2012 16:21
23/03/2012 16:21

P
proccy
Unregistered
proccy
Unregistered
P



How do you know there's nothing more serious damaged, such as suspension/steering/chassis etc? Seems to me your Dad needs a full and frank, chapter & verse written statement explaining exactly what happened, why, and a disclosure of all the steps they've taken to restore the car....quite how you damage doors in that way is beyond me, and there's a distinct smell of fish and underhand goings-on here

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1328141
23/03/2012 21:39
23/03/2012 21:39

J
johnnybravoturbo
Unregistered
johnnybravoturbo
Unregistered
J



The car is in there possession at that time and there not legally obliged to inform you of any accidents or damage to the vehicle as long as its been rectified.
In fact they could easily hand a damage car back to you and say the signs outside say its parked at its own risk.

I spent a most of my working life at main dealers and know how they operate.
The things they did were shocking.
I wouldnt let them cut my grass let alone touch my car.
My concern would be how severe was the damage,whos repaired it and to what standard.
If you can see the sanding marks then its full of filler which isnt good for longevity or resale value.

Re: Fiat Stilo - Dealer Problem [Re: ] #1328206
24/03/2012 01:56
24/03/2012 01:56
Joined: Jun 2006
Posts: 23,329
North Wales
Theresa Offline
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North Wales
Originally Posted By: proccy
quite how you damage doors in that way is beyond me


For both front doors to be damaged, it's got to have been an incident on the ramp while the car was on it.

I can't see any other way the car would have been damaged in that way.

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1328247
24/03/2012 09:55
24/03/2012 09:55
Joined: Dec 2005
Posts: 33,786
Berlin
barnacle Offline
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Berlin
Rolled forwards into the support posts, I wondered...


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Re: Fiat Stilo - Dealer Problem [Re: barnacle] #1328266
24/03/2012 10:26
24/03/2012 10:26
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Originally Posted By: barnacle
Rolled forwards into the support posts, I wondered...

Yes that's what I thought was most likely. JBT the sanding marks aren't on the outer door skin, they're around the end/side of the door where the door catch is mounted. The outer is blemish free.
Dad is ringing the service manager at the dealer on Monday and will ask "would you like to explain what really happened to my car while it was with you for the 6 days?" and will take it from there. What he can get by way of compensatory action remains to be seen given that he's not going to have the car long enough to need further servicing or MOT's. He's not concerned about any effect on resale value as the car was/is a little scruffy in general anyway (it's a 'working' car in his mind, far from his pride & joy despite it being a top-spec model with just about every conceivable optional extra) plus it will merely be part-ex'd for the Kia in the next few months.
He's bought two brand new Stilo's over the years from said dealer and they've always looked after him very well when it's come to servicing & mot's, even doing work under warranty when the car was past the 3 year limit and they have a good local reputation in general, such that he wouldn't have even thought to doubt the 6 day headlamp replacement at the time or have felt the need to check the car over when he collected it so this 'doorgate' scandal has come as a surprise.


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1328274
24/03/2012 10:42
24/03/2012 10:42
Joined: Jan 2009
Posts: 1,477
Birmingham City Centre!
MattyB Offline
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Originally Posted By: jas_racing
Evening all,

My Dad is the proud owner of a '56 reg Stilo Multiwagon JTD and took it for service & mot in late Jan at his local Fiat dealer. While there they spotted a cracked headlamp so rang Dad for him to ok them to replace it, which he did. The new headlamp turned up the next day but was allegedly a lhd one by mistake so they ordered another...it ultimately took 6 days to sort although Dad wasn't too concerned as he had a courtesy car. He picked up his Stilo and thought thought all was well until he cleaned and polished it earlier this week (he doesn't do it very often!) and noticed that all previous chips, scuffs and scratches that used to be on both front doors were gone and the paint looked rather `fresh`...I had a look yesterday and indeed there's evidence of sanding marks and overspray around both doors so rather strangely it seems that both doors have been painted while at the dealer. Perhaps it was this that took 6 days to do, not the headlamp.

They've done a good job and ultimately Dad's ended up with better condition doors than he had before but he's mighty annoyed that they chose not to tell him and appear to have concocted the headlamp story to buy themselves time to do the paintwork. Does anyone know where Dad stands from a legal or general rights point of view before he pops back in there on Monday to 'discuss' it with them?



Was it taken to Stoneacre Fiat? They're terrible imo. My mate bought a car from them and then got a court summons as the car was involved in a hit and run. He had just bought it but they were doing "prep" on it. He got it all sorted fine but I wouldnt go near them. When the RAC took my coupe there years ago I couldnt get it back out fast enough!


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Re: Fiat Stilo - Dealer Problem [Re: MattyB] #1328301
24/03/2012 11:46
24/03/2012 11:46
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Peterborough, UK
Originally Posted By: MattyB
Was it taken to Stoneacre Fiat?

No, Ma & Pa live in Wales


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1328303
24/03/2012 11:49
24/03/2012 11:49
Joined: Jun 2006
Posts: 23,329
North Wales
Theresa Offline
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North Wales
Originally Posted By: jas_racing
Originally Posted By: MattyB
Was it taken to Stoneacre Fiat?

No, Ma & Pa live in Wales


Stoneacre is a big company/group and even here in Wales, we have Stoneacre Fiat laugh

They are about a mile away from me.

Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1328318
24/03/2012 12:34
24/03/2012 12:34
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Peterborough, UK
Ah I didn't realise that T, but MattyB was referring to the Peterborough one smile


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1329004
26/03/2012 14:18
26/03/2012 14:18
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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Peterborough, UK
Dad phoned the Service Manager this morning and he denied it all rolleyes

Dad currently en-route to the dealer to speak to the main owner/manager in person. On the way home yesterday (a 220 mile journey) the 'Check Engine' warning showed on the dash and the car has gone into limp mode. Last time this happened 3 years ago it was the EGR valve. Can't really think of a way this latest failure could be connected to what they did in Jan though so might just be coincidence?!


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Re: Fiat Stilo - Dealer Problem [Re: jas_racing] #1329091
26/03/2012 20:22
26/03/2012 20:22
Joined: Jun 2006
Posts: 1,786
Peterborough, UK
jas_racing Offline OP
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No progress with the main boss either - arrogant, dismissive & claimed that Dad has no proof or evidence of his claims. Next stop Fiat UK but I doubt very much that will yield anything frown


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