I'm struggling to believe this one....

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I'm struggling to believe this one.... #1521933 16/01/2015 19:10 16/01/2015 19:10
Joined: Feb 2006 Posts: 163 England D dicksog OP On a journey
dicksog OP On a journey D Joined: Feb 2006 Posts: 163 England	Got a letter from my local Fiat dealership, they know i've got a Coupe because I've been in for the odd spare part, and apparently my Coupe is due for a Fiat mandated software update. I didn't think there was any updateable software in the coupe. Anyone know anything about this, is there any updateable software in the coupe? I'm sceptical about this as Fiat don't even have rear calipers available for it, so I doubt there still modifying software. I suspect this is just an opportunity to get the car in to find something that needs fixing.

Re: I'm struggling to believe this one.... [Re: dicksog] #1521938 16/01/2015 20:05 16/01/2015 20:05
Joined: Dec 2005 Posts: 33,564 Berlin barnacle Club Member 18 - ex-Minister without Portfolio
barnacle Club Member 18 - ex-Minister without Portfolio Forum Demigod Joined: Dec 2005 Posts: 33,564 Berlin	There are a few items that could be updated, all of which will require the complete part replacing: ECU, ABS, and airbag controller. Given that; that the interwebs produce no relevant hits on "fiat coupe software update"; that the AA don't even mention the coupe on their recall tester site; and that I've heard nothing in twenty years of ownership, I'd tend to think they're pulling your plonker... Don't get no respect! Coupe Fiat 1994-2000 - an owner's guide <-- clicky!

Re: I'm struggling to believe this one.... [Re: dicksog] #1521984 17/01/2015 10:52 17/01/2015 10:52
Joined: Mar 2007 Posts: 16,817 Auld Reekie Edinburgh Club President, member225
Edinburgh Club President, member225 Forum veteran Joined: Mar 2007 Posts: 16,817 Auld Reekie	Originally Posted By: dicksog Got a letter from my local Fiat dealership, they know i've got a Coupe because I've been in for the odd spare part, and apparently my Coupe is due for a Fiat mandated software update. I didn't think there was any updateable software in the coupe. Anyone know anything about this, is there any updateable software in the coupe? I'm sceptical about this as Fiat don't even have rear calipers available for it, so I doubt there still modifying software. I suspect this is just an opportunity to get the car in to find something that needs fixing. If this is a scam it's shocking behaviour and Fiat should know about it. They are also potentially landing themselves in the local press and beyond and self-destructing their business. BumbleBee carer

Re: I'm struggling to believe this one.... [Re: dicksog] #1521987 17/01/2015 12:02 17/01/2015 12:02
P pjdm Unregistered
pjdm Unregistered P	Call there bluff, I would take it in. Then when the call comes that it needs shocks, discs, pads, wheel bearings and tyres I would ask for details about the software upgrade.

Re: I'm struggling to believe this one.... [Re: dicksog] #1521992 17/01/2015 12:31 17/01/2015 12:31
Joined: Sep 2009 Posts: 5,015 ation szkom Club member 2000
szkom Club member 2000 Forum is my life Joined: Sep 2009 Posts: 5,015 ation	Give them a buzz and ask to speak to the workshop. Ask what system requires the cal update. If you get an answer ask what level the cal is/what it's for and what level yours is at. Imho it's one of those situations where you should probably follow up just in case. Maybe something that was missed very early on in its life?

Re: I'm struggling to believe this one.... [Re: dicksog] #1522583 22/01/2015 11:14 22/01/2015 11:14
Joined: Feb 2006 Posts: 163 England D dicksog OP On a journey
dicksog OP On a journey D Joined: Feb 2006 Posts: 163 England	Appointment made for 2pm this afternoon, should be interesting!

Re: I'm struggling to believe this one.... [Re: dicksog] #1522594 22/01/2015 13:29 22/01/2015 13:29
P pjdm Unregistered
pjdm Unregistered P	Keep us posted m8, this will be amusing.

Re: I'm struggling to believe this one.... [Re: dicksog] #1522623 22/01/2015 16:18 22/01/2015 16:18
Joined: Feb 2006 Posts: 163 England D dicksog OP On a journey
dicksog OP On a journey D Joined: Feb 2006 Posts: 163 England	Aha, my cynicism was justified. No software update. It was a fishing exercise but as I'd turned down the 38 point health check nothing else but a waste of my time. A letter to the managing director of the dealership will be forthcoming. Why do I think that if I'd been a little old lady then something would have been found!

Re: I'm struggling to believe this one.... [Re: dicksog] #1522626 22/01/2015 16:39 22/01/2015 16:39
P pjdm Unregistered
pjdm Unregistered P	The bast•••s I would complain.

Re: I'm struggling to believe this one.... [Re: dicksog] #1522631 22/01/2015 16:58 22/01/2015 16:58
Joined: Dec 2005 Posts: 17,367 Staffordshire Nigel Forum veteran
Nigel Forum veteran Joined: Dec 2005 Posts: 17,367 Staffordshire	just refer them to Fiat UK - this is the kind of behaviour that has seen Fiat and Alfa dealers with arguably the worst reputation in the country. They are trying hard to improve matters, but behaviour like this won't help - they need to know if anything is to be done Shop 'em....

Re: I'm struggling to believe this one.... [Re: Nigel] #1522637 22/01/2015 17:08 22/01/2015 17:08
P pjdm Unregistered
pjdm Unregistered P	Originally Posted By: Nigel just refer them to Fiat UK - this is the kind of behaviour that has seen Fiat and Alfa dealers with arguably the worst reputation in the country. They are trying hard to improve matters, but behaviour like this won't help - they need to know if anything is to be done Shop 'em.... totaly agree...

Re: I'm struggling to believe this one.... [Re: dicksog] #1522638 22/01/2015 17:13 22/01/2015 17:13
Joined: Oct 2007 Posts: 11,159 , S samsite999 I AM a Coop
samsite999 I AM a Coop S Joined: Oct 2007 Posts: 11,159 ,	That's defiantly not on, refer your communications on to fiat UK. Being brought in under false pretences like that is a horrific customer services.

Re: I'm struggling to believe this one.... [Re: dicksog] #1522647 22/01/2015 18:33 22/01/2015 18:33
Joined: Jul 2012 Posts: 1,650 Dark side of the Moon H_R My life on the forum
H_R My life on the forum Joined: Jul 2012 Posts: 1,650 Dark side of the Moon	That's sneaky probably why dealerships are best avoided! A little mention on their's and fiats twitter, as well as a letter seems to be a good way forward these days! Hope you get some form of satisfaction out of total blatant time wasting, which could definitely be construed as dodgy to the point of falsely stating work is required when they know damn well it isnt Best of luck

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