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I'm struggling to believe this one.... #1521933
16/01/2015 19:10 16/01/2015 19:10
Joined: Feb 2006
Posts: 163
England
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dicksog Offline OP
On a journey
dicksog  Offline OP
On a journey
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Joined: Feb 2006
Posts: 163
England
Got a letter from my local Fiat dealership, they know i've got a Coupe because I've been in for the odd spare part, and apparently my Coupe is due for a Fiat mandated software update. I didn't think there was any updateable software in the coupe.

Anyone know anything about this, is there any updateable software in the coupe? I'm sceptical about this as Fiat don't even have rear calipers available for it, so I doubt there still modifying software.

I suspect this is just an opportunity to get the car in to find something that needs fixing. wink

Re: I'm struggling to believe this one.... [Re: dicksog] #1521938
16/01/2015 20:05 16/01/2015 20:05
Joined: Dec 2005
Posts: 33,794
Berlin
barnacle Offline
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Berlin
There are a few items that *could* be updated, all of which will require the complete part replacing: ECU, ABS, and airbag controller.

Given that; that the interwebs produce no relevant hits on "fiat coupe software update"; that the AA don't even mention the coupe on their recall tester site; and that I've heard nothing in twenty years of ownership, I'd tend to think they're pulling your plonker...

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Re: I'm struggling to believe this one.... [Re: dicksog] #1521984
17/01/2015 10:52 17/01/2015 10:52
Joined: Mar 2007
Posts: 18,922
Auld Reekie
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Edinburgh  Online Content
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Joined: Mar 2007
Posts: 18,922
Auld Reekie
Originally Posted by dicksog
Got a letter from my local Fiat dealership, they know i've got a Coupe because I've been in for the odd spare part, and apparently my Coupe is due for a Fiat mandated software update. I didn't think there was any updateable software in the coupe.

Anyone know anything about this, is there any updateable software in the coupe? I'm sceptical about this as Fiat don't even have rear calipers available for it, so I doubt there still modifying software.

I suspect this is just an opportunity to get the car in to find something that needs fixing. wink


If this is a scam it's shocking behaviour and Fiat should know about it. They are also potentially landing themselves in the local press and beyond and self-destructing their business.

BumbleBee carer smile
Re: I'm struggling to believe this one.... [Re: dicksog] #1521987
17/01/2015 12:02 17/01/2015 12:02

P
pjdm
Unregistered
pjdm
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Call there bluff, I would take it in.
Then when the call comes that it needs shocks, discs, pads, wheel bearings and tyres I would ask for details about the software upgrade.
Re: I'm struggling to believe this one.... [Re: dicksog] #1521992
17/01/2015 12:31 17/01/2015 12:31
Joined: Sep 2009
Posts: 5,207
ation
szkom Offline
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szkom  Offline
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ation
Give them a buzz and ask to speak to the workshop. Ask what system requires the cal update. If you get an answer ask what level the cal is/what it's for and what level yours is at. Imho it's one of those situations where you should probably follow up just in case. Maybe something that was missed very early on in its life?
Re: I'm struggling to believe this one.... [Re: dicksog] #1522583
22/01/2015 11:14 22/01/2015 11:14
Joined: Feb 2006
Posts: 163
England
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dicksog Offline OP
On a journey
dicksog  Offline OP
On a journey
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Joined: Feb 2006
Posts: 163
England
Appointment made for 2pm this afternoon, should be interesting!
Re: I'm struggling to believe this one.... [Re: dicksog] #1522594
22/01/2015 13:29 22/01/2015 13:29

P
pjdm
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pjdm
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Keep us posted m8, this will be amusing.
Re: I'm struggling to believe this one.... [Re: dicksog] #1522623
22/01/2015 16:18 22/01/2015 16:18
Joined: Feb 2006
Posts: 163
England
D
dicksog Offline OP
On a journey
dicksog  Offline OP
On a journey
D

Joined: Feb 2006
Posts: 163
England
Aha, my cynicism was justified. No software update. It was a fishing exercise but as I'd turned down the 38 point health check nothing else but a waste of my time. A letter to the managing director of the dealership will be forthcoming. Why do I think that if I'd been a little old lady then something would have been found!
Re: I'm struggling to believe this one.... [Re: dicksog] #1522626
22/01/2015 16:39 22/01/2015 16:39

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pjdm
Unregistered
pjdm
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The bast•••s I would complain.
Re: I'm struggling to believe this one.... [Re: dicksog] #1522631
22/01/2015 16:58 22/01/2015 16:58
Joined: Dec 2005
Posts: 17,386
Staffordshire
Nigel Offline
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Nigel  Offline
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just refer them to Fiat UK - this is the kind of behaviour that has seen Fiat and Alfa dealers with arguably the worst reputation in the country. They are trying hard to improve matters, but behaviour like this won't help - they need to know if anything is to be done

Shop 'em....
Re: I'm struggling to believe this one.... [Re: Nigel] #1522637
22/01/2015 17:08 22/01/2015 17:08

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pjdm
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pjdm
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Originally Posted by Nigel
just refer them to Fiat UK - this is the kind of behaviour that has seen Fiat and Alfa dealers with arguably the worst reputation in the country. They are trying hard to improve matters, but behaviour like this won't help - they need to know if anything is to be done

Shop 'em....
totaly agree...
Re: I'm struggling to believe this one.... [Re: dicksog] #1522638
22/01/2015 17:13 22/01/2015 17:13

S
samsite999
Unregistered
samsite999
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That's defiantly not on, refer your communications on to fiat UK. Being brought in under false pretences like that is a horrific customer services.

Re: I'm struggling to believe this one.... [Re: dicksog] #1522647
22/01/2015 18:33 22/01/2015 18:33
Joined: Jul 2012
Posts: 1,650
Dark side of the Moon
H_R Offline
My life on the forum
H_R  Offline
My life on the forum

Joined: Jul 2012
Posts: 1,650
Dark side of the Moon
That's sneaky probably why dealerships are best avoided!

A little mention on their's and fiats twitter, as well as a letter seems to be a good way forward these days!
Hope you get some form of satisfaction out of total blatant time wasting, which could definitely be construed as dodgy to the point of falsely stating work is required when they know damn well it isnt

Best of luck

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