i wont use AF anymore, even if they are cheaper... i had a very rude young fellow tell me that there was no possible way i could ever beat their quote and that there was no point in me ringing the competition and then proceeded to tell me that the discount on the renewal (which was more than the previous years premium) was only valid during that particular phone call.
when i raised the point with him 'politely' asking why would i pay his company more than the competition for worse cover especially with his jumped up attitude, he suddenly changed his tone and proceeded to be very apologetic and offer me more cover for ... wait for it... MORE MONEY...
oh!
sunshine!
Chris Knott are a much friendlier bunch and with the difference in premium i took the wife out to dinner and managed to service the 20v.