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A cautionary tale.... #1653412
14/10/2021 14:46
14/10/2021 14:46
Joined: Dec 2005
Posts: 17,310
Staffordshire
Nigel Offline OP
Club Member 123
Nigel  Offline OP
Club Member 123
Forum veteran

Joined: Dec 2005
Posts: 17,310
Staffordshire
I'm gradually selling my stash of Coupe spares. One of the more valuable items to sell was an unused Plus camcover - it was immaculate and was destined for my own Coupe until I sold it.

I packed it extremely well, with copious amounts of bubble-wrap and air-pocket packing. I went to the post office and (as usual) they asked what was in the parcel - I told them it was a car part. I asked about compensation and was told I was covered up to £200 as standard.

The next bit is obvious - it arrived at the buyer with the box battered and holed and sadly, the camcover was broken.

I claimed from Parcel Farce, only to be told they don't provide ANY compensation for vehicle parts. They blamed their "mechanical sorting machinery", which is either a complete cop out, or it's the in-house description for the sub-species twonk in the despatch department who loads the trucks by throwing / kicking the items on board.

So - if you're posting ANY car parts that are even remotely valuable, steer well clear of Parcel Force.

FWIW, this story has also gone to BBC watchdog - I'm properly annoyed and anyone that's been on this forum for long enough to remember the 20VT exhaust manifold story will know what I can be like when I get wound up.....


[Linked Image]
Re: A cautionary tale.... [Re: Nigel] #1653416
14/10/2021 17:19
14/10/2021 17:19
Joined: Dec 2005
Posts: 7,684
Lightwater, Surrey, UK
DaveG Offline
Club Member 311
DaveG  Offline
Club Member 311
Je suis un Coupé

Joined: Dec 2005
Posts: 7,684
Lightwater, Surrey, UK
Bummer, but good luck with the claim.

From the ParcelFarce website they list "Car Parts (Car doors, bonnets, bumpers, body parts)" as on the "Prohibited and restricted" list and also say that "Automotive vehicle parts and body work for example but not limited to doors, bumpers, headlights and other large body parts or panels" are excluded from compensation for damage. In fact there's so many things excluded from damage compensation you have to wonder if it's worth sending anything...


1996 Portofino 20vt & 2000 Pearl White Plus
1985½ & 2016 2017 Fiat 124 Spider + XF Sportbrake
Re: A cautionary tale.... [Re: Nigel] #1653417
14/10/2021 17:22
14/10/2021 17:22
Joined: Sep 2009
Posts: 4,708
ation
szkom Offline
Forum is my job
szkom  Offline
Forum is my job

Joined: Sep 2009
Posts: 4,708
ation
That's gutting to hear. I can vouch for the level of thought that goes into your packaging. Someone has gone to some trouble to damage the parcel's contents.

I guess a slight positive is that by apologising have they admitted fault? You could try a different spin and call the cover memorabilia? It's sounds like they've said sorry and tried for a loophole

Re: A cautionary tale.... [Re: Nigel] #1653420
14/10/2021 18:16
14/10/2021 18:16
Joined: Mar 2007
Posts: 13,202
Auld Reekie
Edinburgh Offline
Club President
Edinburgh  Offline
Club President
I AM a Coop

Joined: Mar 2007
Posts: 13,202
Auld Reekie
Rotten luck Nigel, I hope your path through Watchdog produces a result..


BumbleBee back:)
Re: A cautionary tale.... [Re: Nigel] #1653462
17/10/2021 16:50
17/10/2021 16:50
Joined: Dec 2020
Posts: 27
Hertfordshire
A
AyliCarper Offline
club member 1883
AyliCarper  Offline
club member 1883
Discoverer
A

Joined: Dec 2020
Posts: 27
Hertfordshire
I feel so sorry for you. I've had two trivial-to-anyone-else but absolutely unreplaceable items go astray (in one case, destroyed by Royal Mail without appeal and with no good reason) and even if I'd had compensation, it could never match the simple request for a carrier to look after something properly wrapped and paid for.


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