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Mate being messed around by garage
#865236
12/07/2009 11:47
12/07/2009 11:47
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Vickster
Unregistered
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Vickster
Unregistered
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A friend of mine is having awful trouble getting his coupe fixed by a garage. He arranged to have the car (a non starter due to knackered phase sensor) transported to a coupe specialist on June 27th to be fixed. When he got there, they were closed for the day and hadn't bothered to tell him! He had thought it would be repaired and MOT'd that day and he could drive home. As they were closed, he had to leave the car there and wait 5 hours for his dad to collect him. On the Monday, they tested the car and it started and all seemed well, but on the Friday when it was due to be collected, it would not start and they were to fix it. The garage hadn't got the parts in at that point, despite a diagnostic having been done previously by Fiat. The part was due in Monday, then it was Tuesday and then Friday just gone and they were going to work on it asap on Friday. However, when the owner called up the garage for an update on Friday, no answer (nor yesterday). My friend works Monday to Friday most of the time and he has spent enough time messing around with work for it and it's like wtf? He lives 2 hours from the garage and has to rely on others to take him there. The garage seems to be uncontactable, he has had to buy a cheap banger to get around. He is also having to insure the coupe, but he doesn't actually know where it is parked etc, so is a little concerned in case something happens to it. He is at a bit of a loss as to what to do and is looking for advice. I have suggested CAB... Any other ideas?
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Re: Mate being messed around by garage
[Re: ]
#865274
12/07/2009 13:09
12/07/2009 13:09
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Joined: Oct 2007
Posts: 11,159 ,
samsite999
I AM a Coop
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I AM a Coop
Joined: Oct 2007
Posts: 11,159
,
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first point of call is to call the garage on monday, if there is no reply, go down there and see whats going on. Give the garage a chance to explain first. Every one makes mistakes, its how it gets dealt with thats important. If you cant make contact on monday. It letter time, specify a deadline of Friday for contact. If there is no contact call the police and report the car stolen.
IF you get in to contact before then..
I would ask for discount as you friend has very clearly been messed about, in fact i would expect the mot to be done for free as a show of good will and some of the travel costs refunded. There is simply no excuse at all for the garage in question not doping a email or a call to your friend
I would be careful of naming names and burning bridges (although we all know who your talking about) before a solution can be offered.
when and if this is resolved, then make a post about the experience in full and who was involved. coupe specialist or not, we all have a right to make are own minds up from the experiences of others. It should also help reinforce the point that its just not cricket to piss some one about, but more importantly not keep them informed.
Im sure that if you mate had been offered a reasonable explanation to the delay. he/she would not be have as angree as she/he is now
Last edited by samsite999; 12/07/2009 13:10. Reason: oh, and happey birthday!
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Re: Mate being messed around by garage
[Re: samsite999]
#865278
12/07/2009 13:12
12/07/2009 13:12
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Vickster
Unregistered
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Vickster
Unregistered
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Cheers Sam He can't drive there as it's a 2 hour drive each way and he has to work - I am sure if it was local, he would have been able to sort this by now As for MOT, the garage is telling him that he has to get it done himself The tax has also run out on the car and it is SORN, which makes it more complicated still - wasn't able to tax on 30 June as MOT expired on 26th
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Re: Mate being messed around by garage
[Re: ]
#865286
12/07/2009 13:23
12/07/2009 13:23
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Joined: Oct 2007
Posts: 11,159 ,
samsite999
I AM a Coop
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I AM a Coop
Joined: Oct 2007
Posts: 11,159
,
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that is a bit of a mess isn't it i don't understand if they were willing to fix the part and get it MOT'd before, why they are not now? if it was me..i would give the garage a chance to explain, get the work done because there is no point paying for yet more transporting of the car. get the mot done locally to the garage, and hope it passes. if it fails on something silly, get the garage to do the work (see if you can mend the relationship there) if its a shopping list bring it back home and get some one else you have a little more trust for to do the work
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Re: Mate being messed around by garage
[Re: samsite999]
#865291
12/07/2009 13:27
12/07/2009 13:27
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Vickster
Unregistered
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Vickster
Unregistered
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I understand they will check the car over before the MOT - better do!!
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Re: Mate being messed around by garage
[Re: samsite999]
#865385
12/07/2009 16:05
12/07/2009 16:05
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proccy
Unregistered
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proccy
Unregistered
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I would be careful of naming names and burning bridges (although we all know who your talking about)
i don't......
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Re: Mate being messed around by garage
[Re: ]
#865387
12/07/2009 16:09
12/07/2009 16:09
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Vickster
Unregistered
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Vickster
Unregistered
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Not going to name until car fixed and back with owner And maybe not even then if a quick and satisfactory resolution is reached, with some sort of compensatory offer
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Re: Mate being messed around by garage
[Re: ]
#865388
12/07/2009 16:14
12/07/2009 16:14
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proccy
Unregistered
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proccy
Unregistered
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i accept pm's..........
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Re: Mate being messed around by garage
[Re: ]
#865390
12/07/2009 16:20
12/07/2009 16:20
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Joined: Oct 2007
Posts: 11,159 ,
samsite999
I AM a Coop
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I AM a Coop
Joined: Oct 2007
Posts: 11,159
,
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^ no, no names, as said before the garage, well any garage really should always be given the chance to explane the situation, and resolve it first before a public slanging match is started. If i was a garage, i would want to be given the opportunity first to make good on the relationship. It could well be something like illness has got in the way?
any how, naming and shaming is never a good idea unless all other routes have been traveld
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Re: Mate being messed around by garage
[Re: samsite999]
#865394
12/07/2009 16:39
12/07/2009 16:39
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Vickster
Unregistered
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Vickster
Unregistered
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I have also just found out that my friend has also lost £80 on a hotel booking when he had been told the car was ok (he was going to have to stay nearby when collecting)!! They didn't actually check early on whether the car was indeed ok on the day it was due to be collected and they did not phone to say there was an issue until 4pm by which time it was too late to cancel!! Compensation should definitely be sought - should fix the car for free or at least just the parts should be charged in my opinion! Sam - illness is still no excuse in my opinion when there are several people who work there, only takes a quick text!
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Re: Mate being messed around by garage
[Re: ]
#865396
12/07/2009 16:42
12/07/2009 16:42
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CallumMGF
Unregistered
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CallumMGF
Unregistered
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I have to say I am shocked and appalled by the way this person has been treated...I think some garages may believe that being a 'specialist' exempts them from providing customer service...
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Re: Mate being messed around by garage
[Re: cooper]
#865563
12/07/2009 22:43
12/07/2009 22:43
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Vickster
Unregistered
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Vickster
Unregistered
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He could, but then everyone would know who the specialist is and as ^^^ do not want to expose until they have had a chance to redeem themselves. How would being a club member help? He does use the forum
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Re: Mate being messed around by garage
[Re: cooper]
#865583
12/07/2009 23:01
12/07/2009 23:01
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Vickster
Unregistered
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Vickster
Unregistered
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He didn't ask me because I am a moderator I don't understand the bit about being a club member This isn't a question of compensation, but given the situation, some sort of recompense should be offered surely?
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Re: Mate being messed around by garage
[Re: ]
#865595
12/07/2009 23:12
12/07/2009 23:12
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Joined: Sep 2006
Posts: 8,960 west bromwich
coupedummy
Je suis un Coupé
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Je suis un Coupé
Joined: Sep 2006
Posts: 8,960
west bromwich
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I do think all experiences should be exposed,this allows us as a customer to make up our on mind based on reputation. Good experiences taken with the bad and how they resolve the situation after. As we know the guy in mind may read this,suddenly resolve theissue to save face an we as potential customers know no better.
Not saying slag the bad down just honest review of the experince with there chosen garage.maybe once resolved discuss the outcome and resolution
Hope they get sorted,I'd expect something out of courtesy from situation
Last edited by coupedummy; 12/07/2009 23:15.
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Re: Mate being messed around by garage
[Re: coupedummy]
#865599
12/07/2009 23:16
12/07/2009 23:16
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Vickster
Unregistered
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Vickster
Unregistered
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Friend wants his car back and sorted asap, once this is done it is up to him as to whether he wants to go into more detail and name
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Re: Mate being messed around by garage
[Re: cooper]
#865606
12/07/2009 23:24
12/07/2009 23:24
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Vickster
Unregistered
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Vickster
Unregistered
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I am impartial but the situation is getting out of hand and he needs the car back asap without any more hassle Why should I be impartial in such a situation - I haven't mentioned any names even though others are asking for details Something could have been said far sooner but the garage is being given the chance to rectify the situation
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Re: Mate being messed around by garage
[Re: coupedummy]
#865741
13/07/2009 11:07
13/07/2009 11:07
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proccy
Unregistered
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proccy
Unregistered
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I do think all experiences should be exposed,this allows us as a customer to make up our on mind based on reputation. Good experiences taken with the bad and how they resolve the situation after. i agree with this, maybe a bit like the system of feedback amazon uses. i know i was (tongue in cheek, sam) asking for details but, as others have said, we're quick to praise the good experiences thus pushing custom their way but too slow (imo) to publish the bad for fearing the reverese, whilst others are still going there ignorant of the issues. it doesn't really allow people an objective view on what services they're getting from forum-recommended services. just a pennies worth...
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Re: Mate being messed around by garage
[Re: ]
#865748
13/07/2009 11:21
13/07/2009 11:21
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Joined: Jun 2007
Posts: 4,597 Malaysia..Glasgow at heart
Kelv27
Forum is my job
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Forum is my job
Joined: Jun 2007
Posts: 4,597
Malaysia..Glasgow at heart
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I do think all experiences should be exposed,this allows us as a customer to make up our on mind based on reputation. Good experiences taken with the bad and how they resolve the situation after. i agree with this, maybe a bit like the system of feedback amazon uses. i know i was (tongue in cheek, sam) asking for details but, as others have said, we're quick to praise the good experiences thus pushing custom their way but too slow (imo) to publish the bad for fearing the reverese, whilst others are still going there ignorant of the issues. it doesn't really allow people an objective view on what services they're getting from forum-recommended services. just a pennies worth... I agree as well. Not saying that people should quickly post their bad experiences immediately before awaiting rectification, but if theres a bad review, theres a bad review...let it be known. I remember somebody posting up their negative review about garage and was subsequently burnt down by other forum members.
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Re: Mate being messed around by garage
[Re: Kelv27]
#865752
13/07/2009 11:31
13/07/2009 11:31
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124coupe
Unregistered
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124coupe
Unregistered
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Not wishing to fan the flames but there are always three sides to an dissagreement.
Your side, their side and the truth.
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Re: Mate being messed around by garage
[Re: ]
#865756
13/07/2009 11:36
13/07/2009 11:36
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Joined: Dec 2005
Posts: 6,568 Northampton England
Sedicivalvole
Club member 2092
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Club member 2092
Forum is my life
Joined: Dec 2005
Posts: 6,568
Northampton England
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Well my opinion as you have asked for it I would and do want to know the name of the garage that is involved. I am adult enough to understand that there are two sides to each story and that what gets put up is likely to reflect only one side. However I would still like to know.
Vinci Grey LE Alfa 147 GTA 3.2 V6 BMW E92 M3 4.0 V8 Fiat Tipo Sedicivalvole 2.0 16v ABS
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Re: Mate being messed around by garage
[Re: Kelv27]
#865768
13/07/2009 11:47
13/07/2009 11:47
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Joined: Dec 2005
Posts: 6,568 Northampton England
Sedicivalvole
Club member 2092
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Club member 2092
Forum is my life
Joined: Dec 2005
Posts: 6,568
Northampton England
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I completely agree with the above.
Vinci Grey LE Alfa 147 GTA 3.2 V6 BMW E92 M3 4.0 V8 Fiat Tipo Sedicivalvole 2.0 16v ABS
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Re: Mate being messed around by garage
[Re: Sedicivalvole]
#865774
13/07/2009 11:55
13/07/2009 11:55
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symonh2000
Unregistered
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symonh2000
Unregistered
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I agree as well.
If the truth is told then it cannot be libelous.
If nothing but praise is allowed to be written, then the garage will end up with a good reputation when they don't deserve it. More innocent people will use them and get their fingers burned.
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Re: Mate being messed around by garage
[Re: ]
#865785
13/07/2009 12:03
13/07/2009 12:03
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Joined: Jun 2007
Posts: 4,597 Malaysia..Glasgow at heart
Kelv27
Forum is my job
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Forum is my job
Joined: Jun 2007
Posts: 4,597
Malaysia..Glasgow at heart
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Part of the reason why i mentioned the above is because I had personal experience of using a prominent 'forum approved' garage and was left with an inconvenient experience (not totally negative, but inconvenient nevertheless). This left me abit disappointed as i expected more from a specialist that the forum has long worshipped. I know humans make mistakes but the forum said he was god! I was contemplating if i should mention anything on the forum but ended up not doing so as i knew it would be blasphemy.
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Re: Mate being messed around by garage
[Re: Kelv27]
#865789
13/07/2009 12:07
13/07/2009 12:07
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Vickster
Unregistered
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Vickster
Unregistered
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Guys - let's all just wait for it to be resolved now
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